These terms and conditions (the “Terms”) govern the use of our website and the booking of any accommodation through our platform (the “Service”). By using our website and/or making a booking, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website or make a booking.
The Service is intended for use by individuals who are looking for long-term accommodation. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.
When you make a booking through our website, you will be asked to provide certain information, such as your contact details and payment information. You warrant that all information provided by you is true, accurate, and complete.
Once we have received your booking and payment, we will send you a confirmation email. Please check the details of your booking carefully and contact us immediately if there are any errors or inaccuracies.
You can make payment for your booking using a valid credit or debit card. Payment will be processed by a third-party payment processor, and you agree to be bound by their terms and conditions as well as ours.
Cancellation and refunds
If you need to cancel your booking, you must do so in writing and provide a reason for the cancellation.
Cancellations made more than 60 days before the arrival date will result in a full refund of the deposit. Cancellations made between 30 and 60 days before the arrival date will result in a 75% refund of the deposit. Cancellations made less than 30 days before the arrival date will not be refunded.
We will not be liable to you for any indirect or consequential loss arising out of or in connection with your booking or the use of our website. We will also not be liable for any damages caused by the accommodation owner or operator, except in cases of gross negligence or wilful misconduct on our part.
Changes to terms and conditions
We reserve the right to make changes to these terms and conditions at any time. Your continued use of our website and/or booking of accommodation following any changes to these terms and conditions will be deemed to be your acceptance of those changes.
These terms and conditions shall be governed by and construed in accordance with the laws of Austria. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Austrian courts.
If you have any questions or concerns about these terms and conditions or your booking, please contact us using the contact details provided on our website. We will make every effort to resolve any issues in a timely and satisfactory manner.
Accommodation Description and Standards
We make every effort to ensure that the descriptions and standards of the accommodations listed on our website are accurate and up-to-date. However, please note that the actual accommodations may differ slightly from the descriptions provided on our website. In the event that the accommodation does not meet your expectations, please contact us immediately and we will do our best to resolve the issue.
Maintenance and Repairs
We will make every effort to ensure that the accommodations listed on our website are well-maintained and in good working order. However, in the event that there is a problem with the accommodation, please contact us immediately and we will do our best to resolve the issue as soon as possible. Please note that in some cases, repairs may need to be scheduled and may take some time to be completed.
We strongly recommend that you take out travel insurance to cover any potential losses or damages that may occur during your stay. We will not be liable for any damages or losses that may occur as a result of your use of the accommodation.
You agree to indemnify and hold us and our affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set forth above and/or if any content that you post on the website or through the Service caused damage to a third party.
We reserve the right to terminate or suspend your use of the Service at any time, without notice, for any reason, including without limitation, breach of these Terms. Upon such termination or suspension, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Waiver and Severability
No waiver of by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.